Have a question? We have compiled a list of frequently asked questions below

If you can’t find the answer you’re looking for, please feel free to contact us.

Does Cub Cadet sell direct to the public?

The Cub Cadet range is available exclusively through our extensive dealer network.

You can find your nearest Cub Cadet dealer here

To get in touch with a local Cub Cadet dealer who can provide you with the right advice, products, parts and service, please utilise our interactive dealer locator.

How can I contact Cub Cadet in New Zealand?

If you would like to get in touch with Cub Cadet NZ, you can do so by visiting our Contact page and submitting an enquiry form, alternatively you can contact our Customer Service team on 06 350 1350

How do I buy Cub Cadet Spare Parts?

For a full range of Parts and Accessories, contact your local Cub Cadet dealer.

Why should I run my engine at full rpm?

Running an air-cooled engine at its highest RPM is essential for the following reasons:

A) Optimal Cooling and Lubrication: The engine’s cooling and lubrication systems function best when the throttle control is set to the highest position. Operating the engine at lower speeds reduces the flow of cooling air and the volume of circulated oil. These factors can significantly shorten the engine’s lifespan.

B) Clean and Efficient Operation: The engine’s carburettor is precisely adjusted to ensure the cleanest and most efficient operation at full throttle. Running the engine below or outside its recommended speed range results in reduced power output.

C) Proper Functioning of Driven Components: All components driven by the engine, such as the cutting deck, are designed to operate at the speed maintained by the engine’s governor when the throttle is at its highest position. Running the engine at lower speeds leads to decreased performance, increased vibration, and accelerated wear on various drive components, including the cutting deck drive belt.

D) Battery Recharge Rate: Models equipped with engines featuring DC electric starters and battery systems rely on the engine running at full RPM for optimal battery recharge. These engines have stators that generate electrical current to recharge the battery circuit, but this only occurs when the engine is properly tuned and operated at full RPM. Instances of poor battery recharging are often attributed to customers who do not keep the throttle at full. In self-propelled units like tractors, it is important to maintain full throttle whenever possible and adjust ground speed using lower gears or the ground speed control. Using the engine throttle to regulate ground speed can result in insufficient electrical current for proper battery maintenance.

Why do I experience clumping, clogging, or poor mulching when using my grass collector or mulching feature?

There are several factors that can contribute to clumping, clogging, or ineffective mulching. While some of these issues may be related to the condition and type of cutting blade used, most of them are operational in nature. Please review the following points to improve cutting performance and the disposition of grass clippings:

  1. Clean the Deck: Ensure that the underside of your deck is thoroughly cleaned from any debris or clippings. A clean cutting deck allows for optimal airflow beneath and out from under the deck, which is crucial for proper discharge or mulching of clippings.
  2. Engine at Full Throttle: It is necessary to operate your unit at full throttle throughout the entire mowing process. Insufficient engine RPM and reduced blade rotational speed can hinder the airflow underneath the cutting deck.
  3. Avoid Mowing Wet Grass: Clumping can occur when mowing excessively wet grass. Try to mow only when your lawn is dry. Note that even if the grass appears dry, recent rain or damp conditions can still leave the grass moist. If the mower wheels become visibly damp or wet while mowing, the grass is too wet for proper clipping movement. Allow sufficient drying time before mowing under such conditions.
  4. Avoid Cutting Off Too Much Grass: Poor grass clipping movement can happen when cutting off an excessive amount of grass. Avoid bagging or mulching when cutting more than 2 inches of the overall grass blade length. Overloading or “clogging” may occur if too much grass is forced through the discharge opening. If the lawn has grown beyond the normal cutting length, it may be necessary to make multiple mowing passes, starting at a higher cutting height and gradually lowering the deck with each pass until the grass is back to a normal height.
  5. Control Ground Speed: Operating at a high ground speed can hinder the proper discharge of clippings through the grass collector chute. Maintain a medium to slow pace, either by walking slower or reducing the tractor speed, especially when bagging or mulching.
  6. Check Blade Sharpness: Dull blades can contribute to these issues. Make sure your cutting blades are sharpened and balanced regularly to ensure maximum airflow. Inspect, sharpen, and balance the blades as needed.
  7. Consider High-Lift Blades: In certain grass types or bagging conditions, “High-Lift” design cutting blades may be necessary. These blades are designed to provide maximum ejection airflow through the deck discharge opening, ensuring complete removal of clippings. Larger cutting decks typically handle more clippings, requiring increased exit airflow to prevent clumping.

By addressing these factors, you can improve the performance of your grass collector or mulching function and achieve better results with your lawn care.

Why is there an uncut strip of grass left when using my riding mower?

In most cases, this issue can be resolved by adjusting the deck levelling. Refer to the adjustments section of the product operator’s manual for instructions on how to perform the deck levelling adjustment.

Additionally, the deck wheels and the tyres on the tractor itself can affect the operation. The deck wheels should not ride on the ground when traversing level terrain. If the tractor is on a flat surface, the deck wheels should be approximately 6mm (1/4″) off the ground when the deck is in the normal cutting position.

Ensure that all tractor tyres are properly inflated according to the recommended pressure settings. Typically, rear tyres should be inflated to around 10 psi, while front tyres should be around 14 psi. It’s important to note that while the tyres may have the same pressure and style, variations in tyre composition and wear may result in tyres with different heights when inflated to the same pressure. You may need to measure the actual inflated tyre height to detect subtle differences.

If the problem persists, it could be due to worn or unbalanced blades and/or spindles. Another possibility is that the deck hangers on the tractor may be bent or damaged.

Lastly, it’s possible that the operator is attempting to cut grass that is too long for the mower to handle. Typically, a lawn is considered to have grass approximately 10cm (4″) to 15cm (6″) in length. In heavy conditions, it may be necessary to go over the cut area a second time for a clean cut.

However, it’s important to note that the mower is NOT designed to mow heavy brush, weeds, or extremely tall grass. Its intended use is for mowing lawns, NOT for clearing brush.

*Deck wheels, which are narrow and bolted to some cutting decks, provide smooth rolling over uneven terrain. Larger decks (46” plus) may have wider deck rollers. These deck rollers can be operated either hanging or in constant contact with the ground.

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